Hi, I am
Stefan Peev
Focus
IT Operations and Service Management professional focused on reliable services, clear processes and automation-supported delivery.
Operational Focus
50+ apps
continuity, incidents, SLAs and reporting
About me
I connect operations, people and systems so work moves with less friction.
I am an IT Operations and Service Management professional with 4+ years of hands-on work across team leadership, project coordination, business continuity, Service Desk, application management and Atlassian Cloud administration.
I have led teams and coordinated projects where business priorities, technical constraints and operational risk all had to move together. My strongest zone is turning that complexity into Jira and JSM workflows, SLA logic, automations, dashboards and clear ownership.
I also work with AI-supported tools and integrations, from Gemini-assisted Jira automation to data-driven reporting, so teams can reduce manual effort and make faster, better documented decisions.
Team & project leadership
Leading teams, managing priorities, coordinating stakeholders and delivering projects from assessment and testing to rollout and adoption.
Application management
Ownership of critical applications, incidents, escalations, vendor coordination, access processes, reporting and service reliability.
Atlassian, automation & AI
Jira, JSM and Confluence administration with permissions, workflows, SLAs, dashboards, Marketplace apps, integrations and AI-supported automations.
Skills
Core capabilities
Team Leadership
Project Management
IT Service Management
Business Continuity
Incident Management
SLA Management
Process Documentation
Automation
Dashboards
Power BI
AI-supported Solutions
Jira
Jira Service Management
Confluence
Timeline
Professional experience
Business Continuity Team Lead
Econt Express AD
- Led operational coordination for 50+ business-critical applications, ERP systems and server infrastructure.
- Managed incidents, escalations, service risks and reporting for management visibility.
- Delivered technical and process improvement projects across business and technical teams.
Atlassian Administrator
Econt Express AD
- Administered Jira, JSM and Confluence Cloud for 50+ projects and 4,700+ users.
- Designed ITSM-aligned workflows, request types, forms, permissions, approvals, SLAs and automations.
- Improved visibility through reporting, dashboards, integrations and Power BI-supported analysis.
Legal Assistant
UniCredit Bulbank
- Supported documentation, compliance-related tasks, internal coordination and professional communication.
Certifications
Validated foundations in data, QA and analytics.
A practical base that supports service management work: structured testing, relational data thinking and analytics-driven reporting.
Devise Expert | 22.02.2023
Power BI Desktop
Analytics and reporting certification completed in 2023.
Soft Academy | 17.12.2022
Relational Databases
SQL and database fundamentals for structured operational data.
Soft Academy | 14.04.2022
Software Testing
QA mindset for reliable processes, validation and careful rollout.
Projects
Project signal
Humand product rollout
A dedicated project section is ready for the next stage. For now, this area highlights verified external feedback from a company-wide product rollout for 4,500+ people, where Stefan acted as stakeholder and project manager from kickoff to adoption.
4,500+ users
Stakeholder ownership
End-to-end project management
Scope delivered
- Assessed the current social communication platform and business needs.
- Led alternative product research, selection, testing and risk analysis.
- Prepared implementation, migration and integration reproduction plans.
- Supported contract alignment to protect the client's interests.
- Built the communication strategy and acted as main contact point.
- Delivered a successful migration with no loss of data or user accounts.
"Stefan was excellent at managing the migration from their previous tool, handling a complex change process with organisation, clarity, and real attention to detail."Cinzia Soro | Humand
Connected service ecosystem
- ERP integration for account management similar to Active Directory processes.
- Jira integration with ServiceNow for service coordination and visibility.
- Jira and Power BI integration for operational analytics and reporting.
- Jira and Gemini integration for AI-supported service workflows.
High-control Jira service management
- High-level Jira governance across projects, roles and service processes.
- Structured projects with clear goals, tasks, workflows and SLA logic.
- Standardized request channel designed for maximum handling efficiency.
- Automations across process steps and cross-team communication.
PDF to Jira field automation
- Mini-project for sending PDF documents to Gemini for extraction and interpretation.
- Automatic population of structured Jira fields from document content.
- Reduced manual entry and improved traceability for document-based requests.
Expertise
Service Desk & Atlassian
Large-scale Atlassian Cloud administration, service lifecycle optimization, issue ownership, traceability, permissions, forms and dashboards.
Project Management & AI
Research, planning, stakeholder alignment, testing, rollout and continuous improvement with automation and AI-supported tools.
Business Continuity
Incident response, escalation handling, preventive procedures, operational risk monitoring and long-term service reliability.
Education
Education timeline
High School of Mathematics "Baba Tonka" Ruse
Analytical foundation
Master's Degree in Law
University of National and World Economy - Sofia
QA, Relational Databases, Power BI Analytics
Professional certification
Contact
Let us build clearer operations.
Open to roles and projects around IT operations, Atlassian Cloud, service management, automation and business continuity.